At Ceera Soursop, we are committed to safeguarding your personal information in compliance with the Protection of Personal Information Act (POPIA). This policy outlines how we collect, process, store, and protect your data.

The Protection of Personal Information Act (POPIA), enacted in 2013 and effective from 1 July 2021, establishes rights for individuals regarding their personal data. Our data privacy policy reflects these rights and details how we ensure compliance with the principles of POPIA.

We are committed to processing your personal information in a manner that is lawful, fair, and transparent. Our data processing principles include:

· Lawful Processing: Personal data is collected and processed lawfully and for specified legitimate purposes.

· Data Minimization: We collect only the data that is necessary for the purposes for which it is processed.

· Accuracy: We take reasonable steps to ensure your personal data is accurate and up to date.

· Retention: We retain personal data only as long as necessary for the purposes for which it was collected.

· Security: We ensure that personal data is processed securely, including protection against unauthorized or unlawful processing, and accidental loss, destruction, or damage.

1. Information We Collect

We collect the following personal information:

· Name, contact details, and delivery address.

· Payment information for processing orders.

· Usage data and cookies for website analytics and improving user experience.

We may use third-party tools (e.g., social media analytics and payment processors) to enhance our services. These third parties process your data according to their own privacy policies and in compliance with applicable privacy laws.

2. Purpose of Collection

We collect your information to:

· Process and deliver your orders.

· Communicate updates regarding your orders or our services.

· Analyze trends and gather demographic information to improve our offerings.

We store client data only for as long as necessary to fulfil collection purposes. For example, delivery information is retained until the order is completed and then securely deleted.

3. Data Sharing

We do not sell, rent, or share your personal information without your consent, except as required by law or to fulfill your order.

4. Security

We employ robust security measures to protect your data, including:

· Firewalls to protect server data.

· Access controls to limit unauthorized data handling.

5. Data Breach

In the event of a data breach that leads to accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access to personal data, we will assess the risk and, if appropriate, report the breach to the Information Regulator. If the breach poses a high risk to your rights, we will inform you within 72 hours as required by breach notification rules.

6. Cookies

Our website uses cookies to enhance your experience and gather data for website analytics. Cookies help us remember your preferences and allow us to analyze website usage. You can accept or decline cookies through your browser settings. Declining cookies may affect your experience on the website.

7. Email Marketing (Newsletters)

We may offer newsletters that you can voluntarily subscribe to. We are committed to keeping your email address confidential and will not share it with third parties except for sending the newsletters. Your email address will be handled in accordance with applicable laws.

8. Facebook and Instagram

By visiting our Facebook and Instagram pages, you agree to comply with all relevant laws and regulations, including those concerning copyright and intellectual property. You also agree not to transmit any unlawful, disruptive, defamatory, or objectionable material, and not to impersonate others or engage in any unauthorized solicitation.

9. Your Rights

Under POPIA, you have the right to:

· Access, amend, or delete your personal information.

· Withdraw consent for data processing.

For queries or to exercise your rights, please contact us at health@ceerasoursop.com.

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This Privacy Policy ensures your data is handled in compliance with POPIA. By using our services, you consent to the collection and processing of your data as described in this policy