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Welcome to Ceera Soursop! By accessing our website or purchasing products, you agree to the following terms and conditions:

1. General

These terms govern your access to and use of our website and services. By browsing or using the website, you accept these terms, whether or not you make a purchase.

2. Product Information

Our soursop tea bags are intended for consumption.

Disclaimer: Statements regarding the health benefits of soursop have not been evaluated by regulatory authorities and are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before use, especially if you are pregnant, nursing, or taking medication.

3. Pricing and Payment

· All prices are listed in South African Rand (ZAR) and include VAT where applicable.

· Payments must be made via bank transfer.

4. Delivery

· Orders will be processed within 3–5 business days, subject to availability and receipt of payment. You will receive a confirmation email once your order is processed.

· Delivery typically takes 3–7 business days.

· Deliveries are fulfilled by courier.

· Ceera Soursop is not liable for non-delivery due to incorrect addresses or customer unavailability. Please ensure accurate address details at checkout.

5. Return and Refund Policy

· Goods and services provided by Ceera Soursop (Pty) Ltd are subject to availability. If items are unavailable, a full refund will be issued within 30 days.

· Cancellation of orders by the client will incur a 15% administration fee.

· For more information, please refer to our full Returns and Refunds Policy.

6. Customer Privacy Policy

· Ceera Soursop (Pty) Ltd takes reasonable steps to protect the personal information of users. “Personal information” is defined as per the Promotion of Access to Information Act 2 of 2000 (PAIA).

· For more details, please refer to our full Customer Privacy Policy.

7. Payment Options Accepted

· Payments can be made via bank transfer into the Ceera Soursop (Pty) Ltd bank account. Bank details will be provided upon request.

8. Liability

· Ceera Soursop is not liable for any allergic reactions or adverse effects resulting from the use of our products.

9. Export Restrictions

· The offerings on this website are available to South African clients only. For international orders, please contact us directly at health@ceerasoursop.com.

10. Reselling

· No Reselling: Reselling of Ceera Soursop products is strictly prohibited unless otherwise authorised by Ceera Soursop (Pty) Ltd. Any unauthorized reselling or distribution of our products may lead to legal action.

11. Amendments

· We reserve the right to update these terms at any time. Users will be notified of any changes via email or a notice on our website.

12. Governing Law

· These terms are governed by the laws of the Republic of South Africa.

13. Variation

· Ceera Soursop (Pty) Ltd may, at its sole discretion, change this agreement or any part thereof at any time without prior notice.

14. Contact Us

For any queries, please contact us via:

· Email: health@ceerasoursop.com

· Phone: +27 63 713 1198

By using our website and services, you agree to comply with these terms and conditions.